Your browser version is outdated. We recommend that you update your browser to the latest version.

Contact Us

 Immigration TS - Sentri Department

All Support is processed by email and the fastest response time is via the contact form found to the right of this page.

To ensure a faster response, please be sure to submit a message that most closely describes your question. Please include your existing membership number/PASSID and/or UserID.

Support requests/questions without existing membership number/PASSID and/or UserID may take longer.

Send us an email:


 or use the Customer Contact form on the right

FAX Toll Free: 1.833-US-ENTRY



(Do not send applications to our contact center!  All forms must be electronically submitted by online application, e-mail or fax!)


Customer Service & Complaints by mail

Immigration TS - Sentri Department

PO Box 96503, Washington, DC 20090-6503, US


 (For security purposes, calls may be traced, recorded and/or monitored)

Fields marked with * are required.